CARRIER Failure/Mistake ALERT:Innovation is only responsible for shipping products on the confirmed ship date. Once the carrier (UPS/FedEx or Truck) takes delivery of your order, Innovation Line cannot control ANY circumstances beyond the carrier’s published transit timetable. We wish we had control however there is nothing Innovation can do in situations wherein there are Delivery exceptions, Pending Status with no updates, Misrouting, Mishandling, or Damages. This also includes when carrier leaves only one or two packages and not the entire order. Again, these exceptions and late arrivals or missed IHD’s caused by carriers failures are not in any way the responsibility of Innovation Line.

 

Production Times: Please consult each webpage for current Production time and order accordingly to avoid delays. If production times are not correct on actual Purchase Orders, delays will result. Also, allow extra time if proofs are required.

Price Updates: Due to worldwide events beyond our control, prices are subject to change. Please check for current pricing adjustments and updates.


Self Promo Orders: Currently not available due to labor shortages

GENERAL INFORMATION

HOW TO PLACE A VALID ORDER

  • Orders & Art should be emailed to orders@innovation-line.com. To avoid any delay in production or shipping time, your purchase order number and company MUST be included in the subject line of email and all relevant information to produce your order should be clearly noted in the body of your order. Please Note, to avoid delays, all orders must clearly state the following: PO number, distributor contact info, item number, item price, imprint color(s), any in-hands date required, and ship method. On a valid, clear order submission, you will receive an automatic e-mail confirmation that your order has been received. If you do not receive this notification, then we have not received your order and cannot be responsible for any delays that may cause missing an in-hands or event date. When PO information is sent in the body of an email and not as an attachment or on an official purchase order form, it is likely errors and delays will result. Factory is not responsible for missing any in-hands date as a result of this type of order submission. Any rush service required as a result of such order submission is at the distributor's expense and no discounts can be given.

  • IMPORTANT: There is a DASH in our company name Innovation-line.com; if you leave out the dash, we will not get your order.

  • All orders are acknowledged by an automatic order confirmation e-mail upon processing. Read your order confirmation carefully and contact us promptly if corrections are required. Any changes to an order must be made in writing and approved by Innovation-Line prior to changes becoming effective. Distributor is responsible for all production costs incurred (if any) prior to any order changes received by the factory. All orders are subject to standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized. All new customers are subject to credit approval before production can commence. Most credit approvals are completed 24 hours after receipt of order and credit information request. Delays resulting from credit approval are responsibility of Distributor.

  • PRODUCTION TIME

  • Production times are listed for each product on website and in the catalog. Production times start 2 day after e-proof approval. Any special instructions may add to published production times. Production time can vary from published times as capacity constraints and seasonality may impact scheduling. Please consult the website for the most up-to-date information.
  • COMPLIANCE

  • All our products comply with all applicable State and Federal product safety regulations and safety documentation can be found on the website.