HOW TO PLACE AN ORDER
Email your order and art to: orders@innovation-line.com
- • Include the following: PO number, distributor contact info, item number, item price, imprint color(s), any in-hands date required, and ship method. On a valid, clear order submission, you will receive an automatic e-mail confirmation that your order has been received. If you do not receive this notification, then we have not received your order and cannot be responsible for any delays that may cause missing an in-hands or event date. When PO information is sent in the body of an email and not as an attachment or on an official purchase order form, it is likely errors and delays will result. Factory is not responsible for missing any in-hands date as a result of this type of order submission. Any rush service required as a result of such order submission is at the distributor's expense and no discounts can be given.
- • See website for additional questions: https://www.innovation-line.com/general_info.php
- • IMPORTANT: distributor contact info include. – Company name, Company email, Company Phone Number, Company Address, Company AP Contact Phone and Email, Company website link, and advise if you are part of ASI, Sage, PPAI, or DC.
- • If you are a member of ASI, Sage, PPAI, or Distributor Central, please include and/or advise your resale certificate.
- • IMPORTANT: There is a DASH in our company name Innovation-line.com; if you leave out the dash, we will not get your order.
- • All orders are acknowledged by an automatic order confirmation e-mail upon processing. Read your order confirmation carefully and contact us promptly if corrections are required. Any changes to an order must be made in writing and approved by Innovation-Line prior to changes becoming effective. Distributor is responsible for all production costs incurred (if any) prior to any order changes received by the factory. All orders are subject to standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized. All new customers are subject to credit approval before production can commence. Most credit approvals are completed 24 hours after receipt of order and credit information request. Delays resulting from credit approval are responsibility of Distributor.
For New Customers:
Prepaid Orders/ Prepayment Request:
- • When an order is placed to orders@innovation-line.com within 24hrs an email from prepay@innovation-line.com will be sent providing a copy of the order and requesting payment.
- • [Payment Accepted (US Funds: E-check, ACH, WIRE, Check, and Credit Card.*Canada currency: We accept EFT, EMT (EMT Email: creditgroups@innovation-line.com), and Credit Card. (2.5% fee will be applied on all credit card payments)]
- • If the payment is provided via e-check or credit card there will be 2 charges one for the product the second charge for freight + sales tax(if applicable). Sales tax is charged for orders shipping in CA only (if no CA resale certificate is provided).
Request for net 30 terms:
- • Credit application and resale certificate will be sent to Creditgroups@innovation-line.com
- • Terms and credit limited will be determine in 1 business day after receiving the credit application and depending on the references provided.
- • Payment Accepted (US Funds: E-check, ACH, WIRE, Check, and Credit Card.*Canada currency: We accept EFT, EMT (EMT Email: creditgroups@innovation-line.com), and Credit Card. (2.5% fee will be applied on all credit card payments)