• Merchandise found to be incorrect or defective due to factory error within 30 days from ship date, will be replaced or repaired at no additional cost after factory evaluation. For printing issues, customer must provide detailed photos selecting product randomly from the print run. We require these randomly selected samples to be selected from inside boxes and cartons and the photos be taken next to the inner box or bags from which they was selected. Orders of 250 quantity require 5 random samples at least 2 photos , 500 quantity 10 random samples at least 4 photos, 1000 quantity or more 20 random samples at least 6 photos. Failure to provide requested images may delay in claim process. Factory may also require physical samples be returned for review at Factory expense. No returns will be accepted without prior verbal return authorization from the factory and a written “authorization form” will be supplied for enclosure with the returned shipment. Credit will not be issued for merchandise returned without proper emailed photo documentation and factory authorization.


  • It is the responsibility of the recipient to open and inspect Innovation Line merchandise upon receipt. All claims must be made within 30 days of receipt of merchandise (no exceptions). Products supplied are intended for immediate use and under no circumstances can claims be lodged beyond this timeframe. Over time batteries will drain, hand sanitizers may leak, and all components and ink just generally degrade with age and are affected by storage or transit conditions, temperatures and other variables beyond factory control. Certain products are made of natural materials or are handmade, and variations are normal and not considered a defect.