CARRIER Failure/Mistake ALERT:Innovation is only responsible for shipping products on the confirmed ship date. Once the carrier (UPS/FedEx or Truck) takes delivery of your order, Innovation Line cannot control ANY circumstances beyond the carrier’s published transit timetable. We wish we had control however there is nothing Innovation can do in situations wherein there are Delivery exceptions, Pending Status with no updates, Misrouting, Mishandling, or Damages. This also includes when carrier leaves only one or two packages and not the entire order. Again, these exceptions and late arrivals or missed IHD’s caused by carriers failures are not in any way the responsibility of Innovation Line.


Production Times: Please consult each webpage for current Production time and order accordingly to avoid delays. If production times are not correct on actual Purchase Orders, delays will result. Also, allow extra time if proofs are required.

Price Updates: Due to worldwide events beyond our control, prices are subject to change. Please check for current pricing adjustments and updates.

Minimum Quantities: Less than minimum is not currently available due to labor shortages.

“5 Day Rush/3 Day Rush/2 Day Rush Service Guidelines”
Refer to catalog and/or website (sorry, no EQP/NQP) to view items available for 5-Day Rush, 3-Day Rush or 2-Day Rush Service.
Changes cannot be made to orders once order is received!
Print ready art and a complete purchase order must be received no later than 11:00 am PST
Order and art must be received by 11:00 am PST.

  •   Order Submission Requirements:
  •     Proof NOT Available
  •    Purchase Order must state clearly and in bold text rush service being requested: 5-DAY RUSH ORDER, 3-DAY RUSH ORDER or 2-DAY RUSH ORDER
  •    Email Subject line should include rush service being requested: 5-DAY RUSH ORDER, 3-DAY RUSH ORDER or 2-DAY RUSH ORDER, PO# and Distributor Name
  •    Body of Email must include Contact Information (i.e. contact person, cell phone number, email address, billing address)
  •    A formal Purchase Order must have complete information and include all of:
    • Item Number
    • Color
    • Quantity
    • Imprint instructions, including attached artwork
    • Complete Shipping Address
  •    Missing information on your Purchase Order will result in delays in processing your order
  •   Limit up to 2 drop-ship locations (Standard drop ship charges apply)
  •    If typesetting requested, Proof cannot be furnished and factory is not responsible for inaccuracies.
  •   Account must be current and in good standing
  •   Must be an existing credit approved customer
  •    Note:5-DAY, 3DAY or 2-DAY Rush order service must be requested at the time of original order placement. Standard in house service order cannot be converted to 2-day rush
  •   Artwork Submission Requirements:
  •    Artwork must accompany the purchase order and be sent to
  •    For specific art requirements, please see
  •    Camera ready/vector format. Sized to fit template located on the download tab. Factory may alter or adjust art as necessary to make legible and meet your deadline. No proof will be sent.
  •    Emailed artwork must have PO number, distributor name & “3-DAY Rush Order" or “2-DAY Rush Order" in subject line.
  •   Production Time Line:
  •    Order and art received by 11 am PST will ship two or three days later, according to rush service requested. (i.e. orders received by Monday 11 am PST, will ship Thursday 5 pm PST for 3 DAY RUSH/5 DAY RUSH. Orders received by Monday 11am PST, will ship Wednesday 5pm PST for 2 DAY RUSH).
  •   Terms:
  •    Account must be current and in good standing
  •    Must be an existing credit approved customer
  •   Special Request:
  •    Please contact our Sales Department with any questions.
  •   Changes or revisions cannot be accepted once Order is placed
  •   Weekends and holidays do not count as production days