CARRIER Failure/Mistake ALERT:Innovation is only responsible for shipping products on the confirmed ship date. Once the carrier (UPS/FedEx or Truck) takes delivery of your order, Innovation Line cannot control ANY circumstances beyond the carrier’s published transit timetable. We wish we had control however there is nothing Innovation can do in situations wherein there are Delivery exceptions, Pending Status with no updates, Misrouting, Mishandling, or Damages. This also includes when carrier leaves only one or two packages and not the entire order. Again, these exceptions and late arrivals or missed IHD’s caused by carriers failures are not in any way the responsibility of Innovation Line.


Production Times: Please consult each webpage for current Production time and order accordingly to avoid delays. If production times are not correct on actual Purchase Orders, delays will result. Also, allow extra time if proofs are required.

Price Updates: Due to worldwide events beyond our control, prices are subject to change. Please check for current pricing adjustments and updates.

Self Promo Orders: Currently not available due to labor shortages



  • Standard Production times are listed on each page with the appropriate product. (Please note special instructions may add time to published production times) Production time can vary from published times as capacity constraints and seasonality may impact scheduling. Please consult the website for up to date information.

  • All our products comply with all applicable State and Federal product safety regulations.

  • Orders & Art should be emailed to To avoid any delay in production or shipping time, your purchase order number and company MUST be included in the subject line of email and all relevant information to produce your order should be clearly noted in the body of your order. Please Note, to avoid delays, all orders must clearly state the following: PO number, distributor contact info, item number, item price, imprint color(s), any in-hands date required, and ship method. On a valid, clear order submission, you will receive an automatic e-mail confirmation that your order has been received. If you do not receive this notification, then we have not received your order and cannot be responsible for any delays that may cause missing an in-hands or event date. When PO information is sent in the body of an email and not as an attachment or on an official purchase order form, it is likely errors and delays will result. Factory is not responsible for missing any in-hands date as a result of this type of order submission. Any rush service required as a result of such order submission is at the distributor's expense and no discounts can be given.

  • IMPORTANT: There is a DASH in our company name; if you leave out the dash, we will not get your order.

  • All orders are acknowledged by an automatic order confirmation e-mail upon processing. Read your order confirmation carefully and contact us promptly if corrections are required. Any changes to an order must be made in writing and approved by Innovation-Line prior to changes becoming effective. Distributor is responsible for all production costs incurred (if any) prior to any order changes received by the factory. All orders are subject to standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized. All new customers are subject to credit approval before production can commence. Most credit approvals are completed 24 hours after receipt of order and credit information request. Delays resulting from credit approval are responsibility of Distributor.

  • Payment Terms: Our standard open account terms are Net 30 days, from the date that order has shipped. We accept VISA and MasterCard for order payment with distributor approval

  • Product Substitutions: Factory reserves the right to substitute/upgrade to a product of equal or greater value without prior notification.

  • Re-orders: Please specify the most recent P.O. Number and date or the Innovation Line job number. Customer Purchase Orders and digital artwork files are stored for two (2) years.
    Product colors vary slightly from order to order.

  • Catalog Pricing: Catalog prices are subject to change without notice. All catalog pricing is based on our costs known at the time of publishing. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing published in this catalog. In such an event, we will do our best to keep prices updated on our website at We are not responsible for pricing or information errors found in third party publications (i.e., ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc. Pricing is effective upon publication.

  • Quoted Pricing/Verification/Confirmation: All prices are subject to reconfirmation at time of order placement. Any quote, whether phone or written is only a reference point until you submit a detailed PO and artwork. Without those details a quote is a general attempt to provide quick order pricing but in no way can it be construed as a 100% confirmed price. After a detailed review of art submitted and all specifications listed on your PO, complete and accurate price for your order will be sent to you for verification and confirmation.

  • Distributor Self Promo: Due to Capacity Constraints, Innovation Line may not be able to produce distributor self promos. This may be adjusted seasonally.

  • PMS Colors & Imprinting Charges

  • All Set-Up Charges, PMS Color Match Charges, and Repeat Charges are “per color”, and/or, “per location”. Each catalog page shows applicable setup charges. PMS Color Charge: $45.00(G) per color. All PMS colors are indicative of how they appear on a white substrate and may change depending on the color of the item. We cannot guarantee exact color matches, especially on stress relievers and digitally printed inserts. Standard no charge PMS colors (coated) are:

  • Proofs: by fax or e-mail, $7.50(G), add 2 days to production time. No photo proofs available.

  • Photography Proofs: Sorry, Innovation Line cannot provide photo proofs. Products are produced in different buildings completely separate from the office and located throughout the city. There is no way to contact an individual machine operator and stop their production run for a single photograph.

  • Please Note : Proofs provided are for logo placement and size approval only. The colors shown on e-proofs may not be accurately represented on your computer monitor (All metallic inks will NOT show up as metallic on screen) and PMS colors as printed in the Pantone Color Book are only a reference point. Therefore, e proofs are not an exact color representation. Variations in print substrates/materials make it impossible to exactly duplicate PMS colors on Innovation Line products. Color variation cannot be considered a defect due to ink, lighting, and material variations. Innovation Line is not responsible for any color variation. In screen printing pad printing, sublimation or transfer process exact color matches cannot be achieved. Regarding color matching, dye-sublimation printing uses a computer printer to generate a heat transfer to transfer the image onto fabric. Dye-sublimation printers use CMYO (Cyan Magenta Yellow Overcoating) colors, which differs from the more recognized CMYK colors in that the black is eliminated in favor of a clear overcoating. As a result, PMS inks cannot be matched exactly. They are only a reference point and an approximation. Laser engraving appears on actual item as tone on tone (as the laser engraving uses the laser to burn through the surface), on clear acrylic it appears white frost, on a proof laser engraving is most often shown in gray color. Imprint will shift slightly when printed or lasered. Each product is manufactured and printed individually, so 3/16" movement in logo alignment may result and cannot be considered a defect in printing.

  • Ink Color Charges: $25.00(G) per color change.

  • Assorted Color: Minimum assortment of colors is 100 pieces per color. For example if 250 assorted is requested, assortment will be 125 of two colors, if 500 of 4 colors is requested 125 per color will be assorted, if 1000 of 3 colors is requested, 333 of each color will be supplied. Assorting colors may result in an ink change charge of $25.00(G) if ink is not visible on assorted color requested and customer will not be notified in advance of this charge. Factory reserves right to assort according to stock on hand without prior notification. Sorry, assortment exceptions cannot be made.


  • Pre-Production Proofs:
    • Domestic Items: $75.00(G). Production Time: 2-3 Days.
    • 4 Color Process Imprint Bags: $160.00(G). Production Time: 5 Days.
    • Sublimated, OP, and OP3 Items: $100.00(G). Production Time: 3-5 Days.
    • Awards/Acrylic Items: $75.00(G) plus cost of product, all setups and personalization charges. Production Time: 5-6 days, depending on complexity of design.
    • No photo proofs available: If revisions are made to any Pre-Production Proofs, a new Pre-Production Proof charge that includes any additional art, die or screen charges will apply.

  • Speculative Samples: Currently Suspended. For most items $75.00(G), plus cost of the item, set-up charges and any additional running charges and freight charges. Production Time: 3-5 working days for domestic products and 7-10 days for overseas samples. Please Note: Due to Capacity Constraints, Innovation Line may not be able to produce Speculative Samples at certain times. This may be adjusted seasonally.

  • Awards Line Speculative Samples: Currently Suspended. $80.00(G) per item. Plus Setup Charge of $60.00(G) per color and/or imprint methods, first column cost of the item, and cost of any additional color per unit running charges and freight charges. Production Time: All speculative samples are custom made by hand and require 10 Days to produce.

  • Virtual Spec Samples: FREE – Please email your virtual requests to

  • Samples: Items totalling $10.00 net or less (based on our end quantity price) will be shipped for free with the customer’s freight number included – either UPS or FedEx. You can email your sample request to Excludes:Tablecovers & Awards. Some other items are also excluded and noted where samples are not available.

  • Acrylic/Glass Award Samples: You can email your sample request to Innovation Line does not inventory samples for every USA handmade acrylic or glass awards. All Acrylic Award samples (blank or stock random imprint) are individually manufactured and made at time of request. Production time is the same for blank or stock random imprinted samples. Production Time: 10-15 Days. All Award Samples are invoiced at first column pricing and cannot be returned for Credit, no exceptions.


  • Less Than Minimum Charge: $60.00(G) plus first column price. Only select items within the catalog are available at less than minimum quantities. Absolute minimum is 50% of the first column quantity

  • Printed Awards Less Than Minimum Charge: $100.00(G) per item, Absolute minimum is 50% of the first column quantity. (No exceptions)

  • Cancellation Charge: $32.00(G), plus all production charges for work performed up to that date.

  • Overruns and Underruns: We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.

  • Self-Promos: Use end quantity standard service price and setup charge of $30.00(G) per color. If requesting assorted colors, 100 pc per color minimum must be met. Production Time: 15 Days, Rush service Not Available with Self Promo pricing. Excludes all OP, OP3, HT, Table Covers and Award products – Please Note: Due to Capacity Constraints, Innovation Line may not be able to produce distributor self promos at certain times. This may be adjusted seasonally.


  • Special Flyer & Promo Pricing: Required details must be provided at the time of order placement. Invoice adjustments cannot be applied later.

  • Special Pricing (Provided by Sales Member) Requirement: Sales Promo code number and pricing must be indicated on order.

  • Promo Pricing Requirement: Promo code number must be indicated on order at time of order placement as it cannot be added later.


  • Blank Catalog Merchandise (all non Acrylic Award Products): End quantity pricing applies. For catalog quantities only, no less than minimum. Order must total $75.00(G) or factory cannot accept order. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. Minimum assortment per color is 100 pieces and must be in even increments of 100 pieces (No Exceptions). All sales are final, returns are not accepted. No exceptions.

  • Blank Acrylic/Glass Awards: End quantity standard service price. Minimum order value for blank awards must meet $200 (G) (no mix and matching of awards). Production Time for blanks is same production time as imprinted awards. Blank merchandise cannot be returned under any circumstances. All sales are final. No exceptions.

  • Blank Orders must total $75.00(G) or factory cannot accept order.


  • SHIPPING: The Ship to Address fields in our order entry system have a 30 character limit per each of the 4 address lines available. If you submit a shipping address that exceeds the character limit, factory reserves the right to abbreviate as necessary to fit the fields and cannot be responsible for any errors that may result. Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 90230.Shipping instructions, method, delivery address and delivery date must be clearly included on purchase order. Title to goods passes to distributor or final consumer once factory delivers the products to the common carrier. Freight claims should be filed with the carrier if a loss occurs. Delays related to the carrier or weather are not responsibility of factory.
    No refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges. Additional freight charges will be incurred if product is shipped other than in our standard packaging. Please note freight Estimates are only estimates and actual charges may vary by 25% plus or minus. Freight estimates are for a single item with standard bulk packaging. As this is an estimate, factory reserves the right to alter packaging, including assorted item colors, imprint colors, less than minimum runs and copy changes and is NOT responsible for resulting estimate deviations. International Shipments, including HI & AK can only ship FedEx 2 Day or FedEx Overnight.

  • HAZARDOUS PRODUCTS (SANITIZER & POWER BANKS) SHIPPING: Hazardous Products shipping within the continental U.S. generally ship ground at regular published rates. Hazardous materials shipping internationally, to Alaska, Hawaii and Puerto Rico automatically require the hazardous materials documentation fee of $50.00(Z) per box in addition to all other applicable shipping related cost. If expedited shipping is requested/required the order must ship Federal Express, and by law, the hazardous materials documentation fee of $50.00(Z) per box is required in addition to all other applicable shipping related cost.

  • EXACT QUANTITIES/NO OVERRUNS OR UNDERRUNS CHARGE: Due to the nature of our labor intensive printing processes, our factory reserves the right to ship 5% over or under and bill accordingly per order. If an exact quantity, or request for no underruns or overruns is required, there is a charge of $40.00(G) this would only be available for one color, one location imprints for catalog quantities. Not available for assorted item colors, multiple ink colors, locations, special quotes or above catalog quantities.

  • MAKE & SHIP: Innovation Line cannot store imprinted or manufactured merchandise due to space limitations. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.

  • EARLY SHIPPING: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped. Postal service is discouraged but if distributor insists there is an additional $35.00(Z) delivery charge to the Post Office.

  • INTERNATIONAL SHIPPING: Distributor is responsible for all taxes, duties and other levies or costs associated with the shipment. Factory is not responsible for delays in customs or shipment delivery delays. We cannot estimate any international shipping costs. A 3rd party freight account and recipient phone number are required for all international shipments. There will be a $25.00 (Z) Commercial Invoice Charge for each shipment.

  • Drop Shipments: This excel format must be used (Click here to download required drop shipment template). Spreadsheet is required for drop shipping to 3 or more locations. Drop ship list must be sent, error free, 4 days prior to assigned ship date. Factory cannot be responsible for errors if customer does not provide in excel format or insists factory retype drop ship addresses. Revisions to drop ship list cannot be accepted once the order enters our production.

    Please note: Hazmat drop shipments are only available to ship via ground service to destinations inside the contiguous United States. No expedited service is available. No exceptions. Any address submitted that fails to meet this criteria will be subject to shipping to the distributors address at the factories discretion.

    Add $7.00(Z) for domestic destinations, $10.00(Z) for international destinations. For EACH location after the first, drop ship charges apply. All other shipping charges will apply as normal. Add one day to production for every 100 drop ship addresses. The appropriate ship method must be seleHi,cted in order to meet the IHD. Factory will not pay for upgraded freight due to late submission of drop ship list or drop ship spreadsheet errors (wrong ship method, incomplete/invalid address, returns, refused by receiver, etc.)

  • Third Party Billing: There is a $4.00(Z) charge per carton for 3rd party billing shipments. If the billing charges are refused or confused, the carrier bills back the charges to Factory’s account. In this case, Factory will invoice the distributor for the shipping charges plus a $25.00(G) service charge. If factory mistakenly fails to use the 3rd party account provided, distributor must still pay the freight charge. We are not responsible for insurance on these shipments.

  • Insurance: Factory does not offer insurance nor can it insure on distributor’s account.

  • Shipping Weights and Freight Estimates: Weights shown in the catalog are only estimates. Shipping weights may vary and the factory cannot be held responsible. Larger items packed in oversize cartons (like wall clocks or clipboards) may vary greatly from the actual product weight. Variances will occur due to product density, packaging and dimensional shipping weights. Innovation Line cannot be held responsible for differences in final freight charges versus any quoted freight.

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