GENERAL INFORMATION

OTHER CHARGES

  • Less Than Minimum Charge: $60.00(G) plus first column price. Only select items within the catalog are available at less than minimum quantities. Absolute minimum is 50% of the first column quantity.

  • Awards Less Than Minimum Charge: $80.00(G) per item, contacts Factory for absolute minimum.

  • Cancellation Charge: $32.00(G), plus all production charges for work performed up to that date.

  • Overruns and Underruns: We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.

  • Self-Promos: Use end quantity standard service price and setup charge of $25.00(G) per color. If requesting assorted colors, 100 pc per color minimum must be met. Production Time: 15 Days, Rush service Not Available with Self Promo pricing. Excludes all OP, OP3, HT, and Award products which are not available for this program.

  • Blank Catalog Merchandise (all non Acrylic Award Products): End quantity pricing applies. For catalog quantities only, no less than minimum. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. All sales are final, returns are not accepted.

  • Blank Acrylic/Glass Awards: End quantity standard service price. Goods will ship within 3-5 days. Must meet catalog minimums. Blank merchandise cannot be returned under any circumstances. All sales are final, returns are not accepted.

  • Ink Color Charge: $25.00(G) per color change.

  • Assorted Color: Minimum assortment of colors is 100 pieces per color. For example if 250 assorted is requested, assortment will be 125 of two colors, if 500 of 4 colors is requested 125 per color will be assorted, if 1000 of 3 colors is requested, 333 of each color will be supplied. Assorting colors may result in an ink change charge of 25.00(G) if ink is not visible on assorted color requested and customer will not be notified in advance of this charge. Factory reserves right to assort according to stock on hand without prior notification. Sorry, assortment exceptions cannot be made.

  • SHIPPING INFORMATION

  • SHIPPING: Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 90230. Shipping instructions, method, delivery address and delivery date must be clearly included on purchase order. Title to goods passes to Distributor once we deliver the products to the carrier. Freight claims should be filed with the carrier. Delays caused by carrier are not the responsibility of the Factory and no refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges.

  • HAZARDOUS PRODUCTS (SANITIZER & POWER BANKS) SHIPPING: Hazardous Products shipping within the continental U.S. generally ship ground at regular published rates. Hazardous materials shipping internationally, to Alaska, Hawaii and Puerto Rico automatically require the hazardous materials documentation fee of $55.00(G) per box in addition to all other applicable shipping related cost. If expedited shipping is requested/required the order must ship Federal Express, and by law, the hazardous materials documentation fee of $55.00(G) per box is required in addition to all other applicable shipping related cost.

  • Fed Ex is the only authorized air carrier within continental US for Hazmat (sanitizers and/or powerbanks)

  • EXACT QUANTITIES/NO OVERRUNS OR UNDERRUNS CHARGE: Due to the nature of our labor intensive printing processes, our factory reserves the right to ship 5% over or under and bill accordingly per order. If an exact quantity, or request for no underruns or overruns is required, there is a charge of $35.00(G) this would only be available for one color, one location imprints for catalog quantities. Not available for assorted item colors, multiple ink colors, locations, special quotes or above catalog quantities.

  • MAKE & SHIP: Innovation Line cannot store imprinted or manufactured merchandise due to space limitations. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.

  • EARLY SHIPPING: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped. Postal service is discouraged but if distributor insists there is an additional $35.00(Z) delivery charge to the Post Office.

  • INTERNATIONAL SHIPPING: Distributor is responsible for all taxes, duties and other levies or costs associated with the shipment. Factory is not responsible for delays in customs or shipment delivery delays. We cannot estimate any international shipping costs. A 3rd party freight account and recipient phone number are required for all international shipments. There will be a $25.00(Z) Commercial Invoice Charge for each shipment.

  • Insurance and Handling Charge: $2.50(Z) per carton will be added to the invoice. All prices shown in the catalog are FOB Los Angeles, CA. Freight, Insurance and handling charges per carton will be added to the invoice.

  • Drop Shipments: A $7.00(Z) for domestic destinations, $10.00(Z) for international destinations, for EACH location after the first, will apply, in addition to the freight/handling charges.

  • Third Party Billing: There is a $2.50(Z) charge per carton for 3rd party billing shipments. If the billing charges are refused or confused, the carrier bills back the charges to Factory’s account. In this case, Factory will invoice the distributor for the shipping charges plus a $25.00(G) service charge. If factory mistakenly fails to use the 3rd party account provided, distributor must still pay the freight charge. We are not responsible for insurance on these shipments.

  • Shipping Weights and Freight Estimates: Weights shown in the catalog are only estimates. Shipping weights may vary and the factory cannot be held responsible. Larger items packed in oversize cartons (like wall clocks or clipboards) may vary greatly from the actual product weight. Variances will occur due to product density, packaging and dimensional shipping weights. Innovation Line cannot be held responsible for differences in final freight charges versus any quoted freight.