Chat Button
GENERAL INFORMATION

PRODUCTION TIME

  • Production times are listed on each page with the appropriate product.
  • COMPLIANCE

  • All our products comply with all applicable State and Federal product safety regulations.
  • HOW TO PLACE AN ORDER

  • You can fax your purchase orders to (310) 390-5793 or email them to orders@innovation-line.com. Please ensure that all relevant information is noted to avoid any delay in production and shipping. Please include a hard copy of the artwork and layout if available. If you would like to contact our customer service department by email, you can reach us at info@innovation-line.com.

    All orders are acknowledged by fax and/or email upon receipt. Please read carefully and contact us if corrections are required. Any changes to an order must be made in writing and approved by factory prior to changes becoming effective. Distributor is responsible for all production costs, if any, incurred prior to order change. All orders are accepted subject to our standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized. All orders are subject to credit approval. Delays in response to requests from our credit department will delay the ship date.

  • Payment Terms: Our standard open account terms are Net 30 days, from the date that order has shipped. We accept VISA and MasterCard for order payment with distributor approval

  • Re-orders: Please specify the most recent P.O. Number and date or the Innovation Line job number. Customer Purchase Orders and digital artwork files are stored for two (2) years.

  • Catalog Pricing: Catalog prices are subject to change without notice. All catalog pricing is based on our costs known at the time of publishing. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing published in this catalog. In such an event, we will do our best to keep prices updated on our website at www.innovation-line.com. We are not responsible for pricing or information errors found in third party publications (i.e., ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc. Pricing is effective upon publication.


  • PMS Colors & Imprinting Charges

  • All Set-Up Charges, PMS Color Match Charges, and Repeat Charges are “per color”, and/or, “per location”. Each catalog page shows applicable setup charges. PMS Color Charge: $32.00(G) per color. All PMS colors are indicative of how they appear on a white substrate and may change depending on the color of the item. We cannot guarantee exact color matches, especially on stress relievers and digitally printed inserts. Standard no charge PMS colors (coated) are:

  • Proofs: by fax or e-mail, $7.50(G), add 2 days to production time.

  • Ink Color Charges: $25.00(G) per color change.

  • Assorted Color: Minimum assortment of colors is 100 pieces per color. For example if 250 assorted is requested, assortment will be 125 of two colors, if 500 of 4 colors is requested 125 per color will be assorted, if 1000 of 3 colors is requested, 333 of each color will be supplied. Assorting colors may result in an ink change charge of $25.00(G) if ink is not visible on assorted color requested and customer will not be notified in advance of this charge. Factory reserves right to assort according to stock on hand without prior notification. Sorry, assortment exceptions cannot be made.


  • SAMPLES

  • Pre-Production Proofs:
    • Domestic Items: $45.00(G). Production Time: 2-3 Days.
    • 4 Color Process Imprint Bags: $160.00(G). Production Time: 5 Days.
    • Sublimated, OP, and OP3 Items: $100.00(G). Production Time: 3-5 Days.
    • Awards/Acrylic Items: $45.00(G) plus cost of product, all setups and personalization charges. Production Time: 5-6 days, depending on complexity of design.
    • If revisions are made to any Pre-Production Proofs, a new Pre-Production Proof charge that includes any additional art, die or screen charges will apply.

  • Speculative Samples: For most items $25.00(G), plus cost of the item, set-up charges and any additional running charges and freight charges. Production Time: 3-5 working days for domestic products and 7-10 days for overseas samples.

  • Awards Line Speculative Samples: $80.00(G) per item. Plus Setup Charge of $60.00(G) per color and/or imprint methods, first column cost of the item, and cost of any additional color per unit running charges and freight charges. Production Time: All speculative samples are custom made by hand and require 10 Days to produce.

  • Virtual Spec Samples: FREE – Please email your virtual requests to virtual@innovation-line.com.

  • Samples: Items totalling $5.00(G) or less (based on our end quantity price) will be shipped for free with the customer’s freight number included – either UPS or FedEx. You can email your sample request to samples@innovation-line.com.

  • Acrylic/Glass Award Samples: You can email your sample request to samples@innovation-line.com. Innovation Line does not inventory samples for every USA handmade acrylic or glass award. The award sample you ordered will be individually manufactured and this process will take from 3 to 10 days depending on the complexity. All Award Samples are invoiced at first column pricing and cannot be returned for Credit, no exceptions.


  • MISCELLANEOUS CHARGES

  • Less Than Minimum Charge: $60.00(G) plus first column price. Only select items within the catalog are available at less than minimum quantities. Absolute minimum is 50% of the first column quantity.

  • Awards Less Than Minimum Charge: $80.00(G) per item, contact Factory for absolute minimum.

  • Cancellation Charge: $32.00(G), plus all production charges for work performed up to that date.

  • Overruns and Underruns: We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.

  • Self-Promos: Use end quantity standard service price less 20% and setup charge of $25.00(G) per color. Call factory for assistance.


  • BLANK ORDERS

  • Blank Catalog Merchandise (all non Acrylic Award Products): End quantity pricing applies. For catalog quantities only, no less than minimum. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. All sales are final, returns are not accepted.

  • Blank Acrylic/Glass Awards: End quantity standard service price. Goods will ship within 3-5 days. Must meet catalog minimums. Blank merchandise cannot be returned under any circumstances. All sales are final, returns are not accepted.

  • Blank Orders must total $75.00(G) or factory cannot accept order.


  • SHIPPING INFORMATION

  • SHIPPING: Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 90230. Shipping instructions, method, and delivery address and delivery date must be clearly included on purchase order. Title to goods passes to Distributor once we deliver the products to the carrier. Freight claims should be filed with the carrier. Delays caused by carrier are not the responsibility of the Factory and no refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges.

  • EXACT QUANTITIES/NO OVERRUNS OR UNDERRUNS CHARGE: Due to the nature of our labor intensive printing processes, our factory reserves the right to ship 5% over or under and bill accordingly per order. If an exact quantity, or request for no underruns or overruns is required, there is a charge of $35.00(G) this would only be available for one color, one location imprints for catalog quantities. Not available for assorted item colors, multiple ink colors, locations, special quotes or above catalog quantities.

  • MAKE & SHIP: Innovation Line cannot store imprinted or manufactured merchandise due to space limitations. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.

  • EARLY SHIPPING: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped. Postal service is discouraged but if distributor insists there is an additional $35.00(Z) delivery charge to the Post Office.

  • INTERNATIONAL SHIPPING: Distributor is responsible for all taxes, duties and other levies or costs associated with the shipment. Factory is not responsible for delays in customs or shipment delivery delays. We cannot estimate any international shipping costs. A 3rd party freight account and recipient phone number are required for all international shipments. There will be a $25.00(Z) Commercial Invoice Charge for each shipment.

  • Insurance and Handling Charge: $2.50(Z) per carton will be added to the invoice. All prices shown in the catalog are FOB Los Angeles, CA. Freight, Insurance and handling charges per carton will be added to the invoice.

  • Drop Shipments: A $7.00(Z) for domestic destinations, $10.00(Z) for international destinations, for EACH location after the first, will apply, in addition to the freight/handling charges.

  • Third Party Billing: There is a $2.50(Z) charge per carton for 3rd party billing shipments. If the billing charges are refused or confused, the carrier bills back the charges to Factory’s account. In this case, Factory will invoice the distributor for the shipping charges plus a $25.00(G) service charge. If factory mistakenly fails to use the 3rd party account provided, distributor must still pay the freight charge. We are not responsible for insurance on these shipments.

  • Shipping Weights and Freight Estimates: Weights shown in the catalog are only estimates. Shipping weights may vary and the factory cannot be held responsible. Larger items packed in oversize cartons (like wall clocks or clipboards) may vary greatly from the actual product weight. Variances will occur due to product density, packaging and dimensional shipping weights. Innovation Line cannot be held responsible for differences in final freight charges versus any quoted freight.


    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9