GENERAL INFORMATION

Shipping Via Truck/Messenger/Will Call

  • This is what we require to schedule freight for each service, messenger or LTL. In most cases the information is the same there are a few differences depending on who schedules the freight and what service is selected. Since there are many different carrier requirements that are subject to change this will serve as a general outline of the basic information needed to successfully send a shipment. All information must be supplied 48 hours prior to ship date or Innovation line cannot be responsible for any delays. Due to space limitation, we cannot store imprinted or manufactured merchandise. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.

  • Drop Shipments

  • A $7.00(Z) for domestic destinations, $10.00(Z) for international destinations, for EACH location after the first, will apply, in addition to the freight/handling charges. Drop Shipments must be submitted in the format required to ensure accuracy in delivery of order. Please download the drop ship template, complete full and submit with your order. Click here to download the drop shipment template.

  • Hazardous Products (Sanitizer & Power Banks) Shipping

  • Hazardous Products shipping within the continental U.S. generally ship ground at regular published rates. Hazardous materials shipping internationally, to Alaska, Hawaii and Puerto Rico automatically require the hazardous materials documentation fee of $50.00(Z) per box in addition to all other applicable shipping related cost. If expedited shipping is requested/required the order must ship Federal Express, and by law, the hazardous materials documentation fee of $50.00(Z) per box is required in addition to all other applicable shipping related cost.

  • Messenger Service
    • Must reference PO# and SO# on the paperwork
    • Innovation Line must authorize earlier pickup time. Innovation Line is not responsible for wait time changes due to early arrivals
    • Customer must provide complete address with consignee contact and phone number
    • Provide complete address with consignee contact and phone number
    • Customer must specify if any special delivery options are required such as must deliver before 10am, inside delivery, notify prior to delivery, etc. Customer is responsible for additional charges that may apply
    • CC email of any messenger paperwork to shipper@innovation-line.com (NOTE: Email address is a non-responsive email)
    • POD might not be available for up to 24hrs after delivery is made
    • Pick up address is: 6762 S. Centinela Ave., Culver City, CA 90230
    • Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is surrendered to messenger carrier
    • All estimates (dims, weight and carton count) for scheduling pickups are subject to change and will be adjusted accordingly once final pack out is complete and could change quoted price.

  • Customer provided BOL for LTL
    • Must reference their PO# and our SO# on the BOL
    • Innovation Line must authorize earlier pickup times. Innovation Line is not responsible for wait time charges due to early arrivals.
    • Need 2 hour pick up window once freight is in shipping, shipping hours are 3pm to 6pm local time
    • CC email of BOL to shipper@innovation-line.com
    • PRO number might not be available for up to 24hrs after pick up is made
    • POD might not be available for up to 24hrs after delivery is made
    • Pick up address is: 6762 S. Centinela Ave., Culver City, CA 90230
    • Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is surrendered to LTL carrier
    • All estimates (dims, weight and pallet count) for scheduling pickups are subject to change and will be adjusted accordingly once final pack out is complete and could change quoted price.

  • Innovation provided BOL for LTL
    • Customer must provide complete address with consignee contact and phone number
    • Customer must specify if any special delivery options are required such as lift gate service, inside delivery, notify prior to delivery, etc. Customer is responsible for additional charges that may apply
    • Truck will be scheduled to pick up during normal shipping hours from 3pm to 6pm local time
    • Pick up address is: 6762 S. Centinela Ave., Culver City, CA 90230
    • PRO number might not be available for up to 24hrs after pick up is made
    • POD might not be available for up to 24hrs after delivery is made
    • Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is surrendered to LTL carrier
    • All estimates (dims, weight and pallet count) for scheduling pickups are subject to change and will be adjusted accordingly once final pack out is complete and could change quoted price.

  • Will Call
    • Person making the pickup must reference a PO# or SO#
    • Pick up address for Stickers, Clocks and Sample Orders is: 11869 Teale St., Culver City, CA 90230
    • Pick up address for all Products other than Stickers & Clocks is: 5306 Beethoven St., Los Angeles, CA 90066
    • Standard pick up time for will call is Monday to Friday 3pm to 6pm local time.
    • Credit concerns must be resolved before freight will be available for will call pickup
    • Earlier pickup time must be authorized by Innovation Line. Innovation Line not responsible for wait time charges due to early arrivals.
    • Freight is FOB Culver City, Innovation Line is not responsible for delays or damages once freight is signed for by will call agent.
    • All estimates (dims, weight and carton count) for will calls are subject to change and will be adjusted accordingly once final pack out is complete. Innovation Line is not responsible for insufficient cargo capacity in pick up vehicle due to changes in pack outs.