CARRIER Failure/Mistake ALERT:Innovation is only responsible for shipping products on the confirmed ship date. Once the carrier (UPS/FedEx or Truck) takes delivery of your order, Innovation Line cannot control ANY circumstances beyond the carrier’s published transit timetable. We wish we had control however there is nothing Innovation can do in situations wherein there are Delivery exceptions, Pending Status with no updates, Misrouting, Mishandling, or Damages. This also includes when carrier leaves only one or two packages and not the entire order. Again, these exceptions and late arrivals or missed IHD’s caused by carriers failures are not in any way the responsibility of Innovation Line.


Production Times: Please consult each webpage for current Production time and order accordingly to avoid delays. If production times are not correct on actual Purchase Orders, delays will result. Also, allow extra time if proofs are required.

Price Updates: Due to worldwide events beyond our control, prices are subject to change. Please check for current pricing adjustments and updates.

Self Promo Orders: Currently not available due to labor shortages

Safety Statement - Hand Sanitizers

To our Valued Distributors about Recent FDA Recalls of Methanol Based Hand Sanitizers

All Innovation-Line hand sanitizer products are FULLY COMPLIANT with FDA regulations and DO NOT CONTAIN methanol or 1-propanol as an active ingredient. Under a final rule issued by FDA on April 12, 2019, FDA ethanol, isopropyl alcohol and benzalkonium chloride are the only types of alcohol allowed as the active pharmaceutical ingredient (API) in topical antimicrobial drug products for over-the-counter human use (hand sanitizers). Innovation-Line can provide a Certificate of Analysis (COA) to confirm the purity of its products.

We are aware that FDA has recently identified several hand sanitizer products - primarily imported from Mexico - in which methanol (wood alcohol) was substituted as the active ingredient instead of ethanol, isopropyl alcohol or benzalkonium chloride. As methanol is a natural impurity in ethyl alcohol, trace amounts are normal and allowable by FDA if they do not exceed 630 parts per million. If the methanol content of a hand sanitizer exceeds 630 parts per million, FDA regards the products as adulterated (not compliant). Innovation Line hand sanitizer is NOT IMPORTED from Mexico and complies fully with all FDA limits and requirements.

For further information, please review the link below with the documents from the FDA and the Methanol Institute.

Click here to review FDA and the Methanol Institute documents