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GENERAL INFORMATION & ART REQUIREMENTS
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ACCEPTANCE OF ORDERS

  • All orders are accepted subject to our standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized.

    All orders are subject to credit approval. Delays in response to requests from our credit department for credit information will delay the ship date.

    CHANGES: Any changes made to purchase orders must be done so by fax, and submitted no later than 48 hours prior to the ship date. Any changes made within 48 hours of the ship date will be subject to an “order change charge” of $15.00 (G) per change. Additionally, if the change affects work or services already performed on the order, additional costs for the work done up to that point will be incurred.

  • QUOTATIONS: Quotations issued by Innovation Specialties are for price and delivery only and do not guarantee automatic acceptance of order.

  • CANCELLATIONS: Order cancellations will incur a charge of $32.00 (G), plus all production charges for work performed up to that date.

  • IMPRINTING

  • All Set-Up Charges, PMS Color Match Charges, and Re-Order Charges are “per color”, and/or, “per position”.

    Reorders are considered to be valid if the artwork is an exact repeat and new order placed within 2 years of original purchase order. All artwork is discarded after two years. Any repeat order with changes is considered a new order.

  • STANDARD IMPRINT COLORS:

    Note: the image above for reference only; not an accurate reproduction of actual inks.
    Black
    White
    Red PMS 185 c
    Pantone Reflex Blue
    Pantone Process Blue
    Navy Blue PMS 282 c
    Pantone Yellow
    Green PMS 348 c
    Teal PMS 320 c
    Burgundy PMS 202 c
    Orange PMS 172 c
    Brown PMS 175 c
    Metallic Silver PMS 877 c
    Metallic Gold PMS 873 c
    ImageFrost™ (not shown; like satin etched)

  • ARTWORK

  • Please see our ARTWORK REQUIREMENTS page or download the form in PDF format here.

    ARTWORK CLEAN-UP: Only a minimal clean-up of artwork submitted to us is available. Additional charges of $20.00 (G) per half hour will be applied for any art that needs more than one half-hour’s work.

  • TYPESETTING: $12.50 (G) for up to three lines including a fax proof. Add 3 days to production time.

  • PRODUCT ENHANCEMENT CHARGES

  • ENGRAVING ON METAL PLATES (TEXT ONLY)

    Set-up charge: $15.00 (G)
    Repetitive copy: $2.50 (G) per line
    Personalizations/changing copy: $2.75 (G) per line

  • LASER ENGRAVING ON METAL ITEMS

    Set-up charge for logos, copy and personalizations: $45.00 (G)
    Reorder set-up charge per order: $20.00 (G)
    Run charge for carabiners: $0.30 (G) per side
    Run charge for key tags (second side): $0.70 (G) per unit
    Run charge for all other items, logos/repeat copy: $1.15 (G) per unit
    Run charge for personalizations/changing copy: $1.50 (G) per name
    Oxidation: $0.30 (G) per unit


  • SHIPPING

  • All prices shown in the catalog are F.O.B. Los Angeles, CA. Freight, insurance and $2.00 (Z) handling charges per carton will be added to the invoice.

  • Innovation Specialties can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures.

  • DROP SHIPMENTS: A charge of $6.00 (Z) for domestic destinations, $10.00 (Z) for international destinations, per EACH location after the first, will apply, in addition to the freight/handling charges.

  • C.O.D SHIPMENTS: Will incur a charge of $6.00 (G).

  • WEIGHTS: Shipping weights listed in the catalog are approximate and do not factor in dimensional weight regulations by individual carrier. UPS ground charges for oversize cartons up to 108” are calculated at 30 lbs. per carton.

  • THIRD PARTY OR CONSIGNEE BILLING: We will add $2.50 (Z) per package handling charge. We are not responsible for insurance on these packages.


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