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GENERAL INFORMATION & ART REQUIREMENTS


 

SHIPPING INFORMATIONS

  • SHIPPING: Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB Factory at zip code 90230. Shipping instructions, method, delivery address and delivery date must be clearly included on purchase order. Title to goods passes to Distributor once we deliver the products to the carrier. Freight claims should be filed with the carrier. Delays caused by carrier are not the responsibility of the Factory and no refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges.

  • EARLY SHIPPING: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped. Postal service is discouraged but if distributor insists there is an additional $35(Z) delivery charge to the Post Office.

  • INTERNATIONAL SHIPPING: Distributor is responsible for all taxes, duties and other levies or costs associated with the shipment. Factory is not responsible for delays in customs or shipment delivery delays. We cannot estimate any international shipping costs. A 3rd party freight account and recipient phone number are required for all international shipments.

  • Insurance and Handling Charge: $2.50 (Z) per carton will be added to the invoice. All prices shown in the catalog are FOB Los Angeles, CA. Freight, Insurance and handling charges per carton will be added to the invoice.

  • Drop Shipments: A $7.00 (Z) for domestic destinations, $10.00 (Z) for international destinations, for EACH location after the first, will apply, in addition to the freight/handling charges.

  • Third Party Billing: There is a $2.50(z) charge per carton for 3rd party billing shipments. If the billing charges are refused or confused, the carrier bills back the charges to Factory’s account. In this case, Factory will invoice the distributor for the shipping charges plus a $25(G) service charge. If factory mistakenly fails to use the 3rd party account provided, distributor must still pay the freight charge. We are not responsible for insurance on these shipments.

  • Shipping Weights and Freight Estimates: Weights shown in the catalog are only estimates. Shipping weights may vary and the factory cannot be held responsible. Larger items packed in oversize cartons (like wall clocks or clipboards) may vary greatly from the actual product weight. Variances will occur due to product density, packaging and dimensional shipping weights. Innovation Line cannot be held responsible for differences in final freight charges versus any quoted freight.


  • Returns and Claims:

  • Merchandise found to be incorrect or defective due to factory error will be replaced or repaired at no additional cost. All claims must be made within 30 days of receipt of merchandise. No returns will be accepted without a prior verbal return authorization from the factory and a written “authorization form” which will be sent to you and must be enclosed in the master carton. No credit will be issued for merchandise that is not authorized to be returned to factory.


  • Warranty:

  • All products are warranted for one year from purchase against defects in material and workmanship when they are used as intended. We will repair or replace any warranted products. Certain products are made of natural materials or are hand made, and will vary slightly from item to item. Batteries are included with all electronic items.

  • Trademark Notice:

  • All artwork, designs, and trademarks imprinted on the products displayed in this catalog are reproduced only as examples of the type and quality of the decorated items available from our line of products. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design or trademark.

  • Authorization & Indemnification:

  • By placing an order with Innovation Line, Distributor represents and warrants that Distributor has the authority to order, purchase and/or distribute merchandise containing the names, trademarks, logos, copyrights, etc., identified and/or submitted with the order. Distributor also agrees to indemnify, defend and hold harmless Innovation Line, it’s affiliates and representatives, from and against all claims, liabilities and expenses (including attorney’s fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of the order.
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